Order Cancellation Policy

We accept cancellation requests for orders that have not yet entered a stage of fulfillment where cancellation is no longer possible.

We recommend contacting our customer support team as soon as possible after placing your order.

Terms

Before fulfillment or shipment, where possible

$0

Email or live chat

Generally eligible for cancellation

Cancellation subject to fulfillment status

Generally cannot be canceled

Original payment method where supported

Promptly after cancellation approval

24/7 live chat

Submitting a cancellation request does not automatically mean that the order has been canceled.

Cancellation is confirmed only after our support team verifies the order status and communicates approval.

If you need to cancel an order, please follow these steps.

Step 1 - Contact Customer Support

Reach out through one of our support channels:

Step 2 - Provide Your Order Information

• Order number
• Full name associated with the order
• Email address used during checkout
• Product name, if applicable
• Reason for cancellation, if you wish to provide one

Step 3 - Order Status Verification

Our team will review the order's current fulfillment status.

If the order has not entered a stage where cancellation is no longer possible, we will process the request.

Step 4 - Cancellation Confirmation

If approved, we will communicate the cancellation outcome through an available contact channel.

Please retain the cancellation confirmation for your records.

Step 5 - Refund Processing

If payment has already been captured, an applicable refund will be initiated after cancellation approval.

Refund timing depends on the payment method and financial institution.

Orders that have not yet entered fulfillment are generally eligible for cancellation.

If you contact us shortly after placing your order, we may be able to stop the order before preparation or dispatch begins.

No cancellation fee is charged for approved cancellations.

We recommend contacting us immediately rather than waiting for an order confirmation or shipping notification.

Once an order enters processing, cancellation may become more difficult.

• Payment verification
• Inventory allocation
• Product preparation
• Packaging
• Shipping label creation
• Carrier handoff arrangements

If you request cancellation during this stage, our team will review whether the order can still be stopped.

Cancellation is not guaranteed once fulfillment has begun.

If cancellation is no longer possible, we will explain the available next steps.

Can I Cancel an Order That Has Already Shipped?

Orders that have already been handed to the shipping carrier generally cannot be canceled through our standard cancellation process.

If your order has shipped, you may need to wait until it is delivered and then request a return under our Returns & Refunds Policy.

Return eligibility, shipping responsibilities, and refund conditions will apply.

Please do not refuse delivery or return an item without contacting our support team for guidance.

$0 Cancellation Fee

lumeero does not charge a cancellation fee for approved order cancellations.

If an eligible order is canceled before fulfillment and payment has been captured, the applicable payment amount will be refunded.

Where an order has already shipped, any subsequent return will be handled according to our Returns & Refunds Policy, including applicable return shipping responsibilities.

When a cancellation is approved, we will initiate the applicable refund promptly.

Refunds are generally issued to the original payment method where supported.

Depending on the payment provider, the transaction may be handled as:

• A reversal of a payment authorization
• A cancellation of an unsettled payment
• A refund of a completed payment

The time required for funds to appear in your account depends on your bank, card issuer, or payment provider.

An authorization reversal may appear differently from a completed refund on your payment statement.

If you have not received an expected refund, please contact our support team.

If your order was paid through a Buy Now, Pay Later or installment payment provider, an approved cancellation will be processed through the relevant provider.

The provider may adjust or cancel scheduled payments according to its terms.

Depending on the transaction, the provider may:

• Cancel an outstanding payment authorization
• Adjust the installment schedule
• Refund previously collected installments
• Update the outstanding balance

Important: Continue following your payment provider's repayment instructions until the provider confirms that the payment schedule has been adjusted or canceled.

For financing-specific questions, contact the relevant payment provider.

If you made a mistake while placing your order, cancellation may not always be necessary.

Depending on the fulfillment status, our support team may be able to review requests involving:

• Shipping address corrections
• Contact information updates
• Product quantity changes
• Product variation corrections
• Removal of an item
• Other order adjustments

Changes are not guaranteed once processing has begun.

If an adjustment cannot be completed, we will explain the available options.

If you entered an incorrect shipping address, contact us immediately.

• Order number
• Name associated with the order
• Correct shipping address
• Contact information

If the order has not shipped, we will review whether the address can be corrected.

Once the shipment has been handed to the carrier, address changes may be restricted or unavailable.

We cannot guarantee that every address correction request can be completed.

If you accidentally placed the same order more than once, contact customer support as soon as possible.

Please provide the relevant order numbers and explain which order you wish to cancel.

We will review the status of each order.

If an order is still eligible for cancellation, we can process the approved request without a cancellation fee.

If an order has already shipped, the applicable return process may be required.

If you placed an order unintentionally, contact us promptly.

Our support team will review the order status and determine whether cancellation is possible.

We encourage customers to review product details, quantities, shipping information, and payment amounts before completing checkout.

Although we aim to maintain accurate inventory information, a product may occasionally become unavailable after an order has been placed.

If we cannot fulfill an order because of inventory unavailability, we will contact the customer and explain the available options.

• Waiting for replenishment, if offered and agreed upon
• Selecting an alternative product, if available and agreed upon
• Canceling the unavailable item
• Receiving a refund for the unfulfilled item

We will not substitute a materially different product without the customer's agreement.

If we cancel an order because the item cannot be supplied, the customer will receive an appropriate refund.

In certain circumstances, lumeero may need to cancel an order.

• Product unavailability
• Incorrect or incomplete order information
• Payment authorization failure
• Suspected fraudulent activity requiring verification
• Shipping restrictions
• An obvious pricing or listing error
• Other circumstances preventing lawful fulfillment

If we cancel an order, we will communicate the outcome and arrange any refund due.

We will not retain payment for goods that we cancel and do not supply.

Any cancellation rights and remedies required by applicable law will take precedence.

Some orders may require additional payment or identity verification.

If an order cannot be verified, fulfillment may be delayed or the order may be canceled where permitted.

We may contact the customer to request appropriate information through secure channels.

For your protection, do not send complete payment card numbers, card security codes, passwords, or other sensitive payment credentials through email or live chat.

If your order contains multiple products, you may request cancellation of one or more items.

Partial cancellation is subject to the fulfillment status of each item.

If an item can be canceled, an applicable partial refund may be issued.

If the item has already shipped, the return process may apply.

Contact support with your order number and the specific items you wish to cancel.

Refusing a shipment is not the same as receiving an approved order cancellation.

If you no longer want a product that has already shipped, please contact customer support before refusing delivery.

Refused shipments may require additional carrier handling or return processing.

Any refund or shipping-related charges will be determined according to the circumstances, our published policies, and applicable law.

Our live chat channel is available 24/7, and email requests can be submitted at any time.

Telephone support operates during the following hours:

Submitting a request outside telephone business hours does not automatically stop fulfillment.

We recommend using live chat or email promptly when a cancellation is time-sensitive.

19. How Will I Know My Order Was Canceled?

An approved cancellation will be confirmed through an available customer communication channel.

• Order number
• Cancellation status
• Canceled products
• Applicable refund amount
• Relevant refund information

If you have submitted a cancellation request but have not received confirmation, do not assume the order has been canceled.

Contact customer support for an update.

20. What if My Cancellation Request Is Declined?

A cancellation request may be declined when the order has progressed beyond the stage where it can reasonably be stopped.

If cancellation is unavailable, our support team will explain the available options.

Depending on the circumstances, you may be able to request a return after delivery.

This policy does not limit any legal rights relating to non-delivery, defective goods, or other qualifying circumstances.

To help us review cancellation requests efficiently, customers should:

• Contact support as soon as possible.
• Provide an accurate order number.
• Explain which items should be canceled.
• Verify the email address associated with the order.
• Review the cancellation confirmation.
• Follow any applicable return instructions if the order has already shipped.

These responsibilities do not remove rights provided by applicable consumer protection laws.

At lumeero, we aim to make cancellation requests straightforward and transparent.

• Providing clear cancellation instructions.
• Offering accessible customer support.
• Reviewing requests according to fulfillment status.
• Charging no standard cancellation fee.
• Communicating cancellation outcomes.
• Initiating approved refunds promptly.
• Explaining return options when an order has already shipped.
• Respecting applicable consumer rights.

Nothing in this Order Cancellation Policy excludes or limits rights that cannot legally be waived under applicable federal or state law.

Where mandatory legal requirements conflict with this policy, those requirements will prevail.

Need to cancel or modify an order?

Contact our customer support team as soon as possible.

We may update this Order Cancellation Policy to reflect changes in our operations, fulfillment procedures, or applicable legal requirements.

The latest version will be published on this page with the corresponding update date.

Changes will not retroactively eliminate rights applicable to orders already placed.

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